Shipping Policy

Shipping costs are calculated at checkout and prices are based on weight and destination.

Please make sure the shipping address that you enter at checkout is correct. Unfortunately, if packages are returned to Adventure Sole RT, you will be responsible for paying shipping costs to have it resent and there will be a delay in you receiving your package.

Immediately after you place an order, you will get an order confirmation email.

We aim to dispatch stocked items within two-three (2-3) days once your purchase has been confirmed. All customers will be provided with their freight tracking information once their order has been dispatched.

Please note that our Rooftop Tents are too large to be shipped by traditional ground services and must be shipped by truck freight to their destination. Unfortunately, we do not send parcels to PO Box addresses.

Important: Upon receipt, please inspect your box for signs of damage. You have the right to fully inspect it. Open the box before signing for it. If any damage is found, write a detail description of it on the delivery receipt before signing. If not, you are saying the shipment was received in good condition and are waiving the right to file a damage claim.

We do our very best to protect your tent during transit, but please do not accept delivery of your tent if there is obvious damage and ask the driver to countersign any damages noted on the shipment. We cannot accept any liability for damages caused while the tent is in the care of the shipping company. Please feel free to call us immediately if there are any problems.

Unfortunately, we cannot guarantee when an order will arrive, so we encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

INTERNATIONAL CUSTOMERS

Please keep in mind that shipping time can range from less than a week to four weeks (sometimes even longer if held in customs), all depending on your country’s customs policies and procedures. We wish we could have more control over this; however, we can assure you that we will ship your purchase out within two to three days of purchase

IMPORTANT NOTE: International orders may require that you pay additional import fees, handling fees, and taxes. These fees are in no way associated with Adventure Sole RT, are the responsibility of the customer, and will need to be paid upon receipt of shipment. Please familiarize yourself with your country’s import policies before ordering.

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